Habib Bank Limited (HBL) is at the forefront of failing to satisfy customers with its services as most complaints against the bank were lodged in the Wafaqi Mohtasib (Ombudsman) Pakistan (Federal Ombudsman (Pakistan)).
The annual report for the year 2020 issued by the office of Wafaqi Mohtasib last week shows that the largest number of complaints against any bank was received against Habib Bank Limited (HBL), which is 23.37 percent of the total complaints received during the year.
The office of the Wafaqi Mohtasib (Federal Ombudsman) received 22,750 complaints during the year. The banking customers lodged about 5,317 complaints against HBL Bank during the year. The banking customers complained more dissatisfaction during the current year as the percentage of complaints lodged against the bank out of the total complaints have increased during the year.
The Banking Mohtasib Pakistan received a sum of 14,587 complaints against the all banks during 2019. While duirng the same year the complaints lodged against the HBL Bank were 2,511 which was 17.21 percent of the total complaints lodged during the year.
Following complaints were received at Banking Mohtasib Secretariat and Prime Minister Portal:
| S.No. | Bank Name | No. of complaints |
| 01 | Habib Bank Limited | 5,317 |
| 02 | United Bank Limited | 3,098 |
| 03 | MCB Bank Limited | 1,870 |
| 04 | Allied Bank Limited | 1,539 |
| 05 | Bank Alfalah Limited | 1,267 |
| 06 | National Bank of Pakistan | 821 |
| 07 | Faysal Bank Limited | 802 |
| 08 | The Bank of Punjab | 759 |
| 09 | Meezan Bank Limited | 759 |
| 10 | JS Bank Limited | 665 |
| 11 | Silk Bank Limited | 647 |
| 12 | Standard Chartered Bank (Pakistan) Limited | 548 |
| 13 | Askari Bank Limited | 413 |
| 14 | Bank Al Habib Limited | 388 |
| 15 | Bank Islami Pakistan Limited | 190 |
| 16 | Soneri Bank Limited | 164 |
| 17 | Dubai Islamic Bank Pakistan Limited | 162 |
| 18 | Zarai Taraqiati Bank Limited | 120 |
| 19 | Habib Metropolitan Bank Limited | 105 |
| 20 | The Bank of Khyber | 85 |
| 21 | Summit Bank Limited | 65 |
| 22 | Albaraka Bank (Pakistan) Limited | 59 |
| 23 | Sindh Bank | 48 |
| 24 | The Punjab Provincial Cooperative Bank Limited | 37 |
| 25 | Samba Bank Limited | 21 |
| 26 | First Women Bank Limited | 8 |
| 27 | SME Bank Limited | 3 |
| 28 | The Bank of Tokyo – Mitsubishi UFG Ltd | 1 |
| 29 | Institutions other than banks | 2,789 |
| Total | 22,750 |
Who is banking mohtasib?
a) Complaints can be filed with the Banking Mohtasib for resolution of grievances against scheduled banks operating in Pakistan. … d) The Banking Mohtasib handles complaints relating to violation of banking laws and regulations, excessive delays and inefficiency, poor service, discriminatory actions, etc.
Where can I complain about a bank?
Where can one lodge his/her complaint? One may lodge his/ her complaint at the office of the Banking Ombudsman under whose jurisdiction, the bank branch complained against, is situated.
How can I complain to Mohtasib?
The service provided by Banking Mohtasib is free of cost. For further information please visit Banking Mohtasib’s website: www.bankingmohtasib.gov.pk or email us. at: info@bankingmohtasib.gov.pk. Karachi Secretariat PABX numbers: 99217334 to 99217338.
How can I complain to State Bank of Pakistan?
Besides, a dedicated helpline (0092-21-111-727-273) and e-mail ID (cpd.helpdesk@sbp.org.pk) has also been developed to facilitate public regarding their queries.
